Purchase Terms | Use of Website | Online Payment | Language & Behavior

Metropolitan Education and Testing Services Private Limited, a company incorporated in the Republic of India (CIN U74999DL2015PTC285380) and having its registered address at C 21, Silver Oak CGHS, 109 Indraprastha Extension, Delhi 110092, Republic of India and GST number 06AAJCM9373Q1ZI, ("METS", "we" "our" or "us") and operating business under the trading styles of ‘The Metropolitan School of Music' for classroom education and 'MusicSchool.Live' for online education and managers of the websites at domains metsmsm.com and musicschool.live respectively (each a "Website", and collectively "Websites") provides education in an environment befitting academic pursuit and presence of minor age group.

 

Our staff members treat registered members and their accompanying parents or guardians or other assigned attendants (hereinafter ‘patrons’) with politeness, courtesy and respect at every interaction.

 

All our staff are legally committed to propriety and fitness that is becoming of any member of an academic institution. Sometimes, mitigating circumstances, like lesson scheduling, attendance, and policy-related issues concerns, may compel us to convey decisions that may not be to your entire satisfaction. METS is committed to provide suitable redressal to grievances of student members through defined Student Complain Procedure. Grievances may be filed using the Student Complaint Form.

​

METS does not accept registered student members, website visitors, and/or relatives, agents or representatives thereof, expressing language and/or behavior that may be deemed as inappropriate, rude, disruptive, threatening, provocative or one that may cause or likely to cause emotional distress or bodily harm and impact on their dignity, morale and efficiency. Notwithstanding our commitment to redress grievances, expression of inappropriate language and/ or disruptive behavior against METS staff, directors, agents and/or representatives shall result in immediate deregistration of student member without recourse to any further lesson and/or fees.